Digital & E-Channels Support Officer

Responsible for providing technical support for digital banking and e-channels, ensuring seamless functionality of mobile, internet, and electronic payment platforms. Involves troubleshooting issues, enhancing user experience, and collaborating with IT and business teams to improve service delivery.

• A Bachelor’s degree in an ICT related field from a recognized university with at least 2 Years’ experience in a competitive Digital Channels and Payments environment.

• Working experience on Linux and Unix based environment with proficiency Linux scripting and associated tools

• Competence in API based technologies such as REST and SOAP APIs

• Knowledge and experience on Integration of Web Services to Enterprise Service Bus (ESBs) and associated tools

• Competence in Apache based technologies such as Tomcat, Apache HTTP Server, Maven and Kafka

• Working experience with Message Queuing Systems including IBM MQ, JMS and ActiveMQ

• Advanced knowledge in SQL scripting using relational databases such as Oracle, MSSQL and MySQL

• Knowledge in No-SQL scripting, ITIL foundation, Dev Ops, and CI/CD technologies will be an added advantage.

• Knowledge of Mobile Banking platforms languages and platforms will also be an added advantage

• Knowledge in Service Desk related technologies such as Jira among others.