Customer Experience Officer

Equity Afia

Job Description

Handle front-office operations, manage patient inquiries, and ensure a seamless customer service experience within the healthcare facility. The role involves scheduling appointments, processing billing transactions, and addressing patient concerns.

Requirements

Diploma in Front Office Administration/Business
Administration/ Health records or an equivalent qualification
At least two (2) years working in a service oriented industry
Basic accounting skills
Computer proficient
Customer service oriented

How to Apply

If you match the above qualifications, send your CV, cover letter and copies of your professional and academic certificates to EQAMwea.recruitment@equityafya.co.ke quoting the position you are applying for on the email subject on or before 28th February 2025.

Apply Now

About the Company

Equity Afia is a healthcare network in Kenya that operates on franchising principles to establish a system of Medical-Entrepreneurs. The organization's vision is to champion affordable and accessible healthcare in Africa, with a mission focused on providing inclusive quality healthcare to enable productive lives among the population. The organization operates through a network of qualified and experienced doctors working as medical entrepreneurs, aiming to establish approximately 300 outpatient health facilities across Kenya. Their operational model focuses on training and monitoring healthcare providers to deliver standardized, quality, and affordable healthcare services through comprehensive outpatient facilities. Their core values are represented by the acronym "CHAMPION": Caring, Honesty and Trust, Accountability, Mutual Respect, Professional Ethics, Integrity, Optimum Quality, and Non-Maleficence. This value system underscores their commitment to ethical healthcare delivery while prioritizing patient well-being and maintaining high professional standards in their service provision.

View Company Profile