Relationship Manager - Quality Management

Responsible for implementing effective recovery strategies, minimizing financial losses, and ensuring the timely resolution of non-performing loans (NPLs). The liaison person with bank units and service providers on loan monitoring and hard recovery.

Qualifications & Experience

• A university degree in management or business-related area from a recognized learning institution.

• KCSE mean grade - C+ and above

• At least six (6) years of experience in commercial credit, financial analysis, or banking, three (3) years of which must be at management or supervisory level.

• Strong understanding of credit assessment, risk management, and portfolio development, preferably in quality management or credit.

• Ability to build and maintain high-value client relationships.

• Strong understanding of credit processes.

Key Competencies & Skills

• Goal-oriented with the ability to work with minimal supervision

• Excellent analytical and communication skills

• Excellent interpersonal skills

• Strong verbal and written communication skills

• Demonstrates high standards of integrity

• Skilled negotiator