Job Overview
Posted
6 months ago
Deadline
1/16/2025
Location
Nairobi
Job Type
full time
Associate - Complaints Handling
I&M BankJob Description
Responsible for reporting complaints directed to them, resolving at first contact where possible and ensuring Customers are updated on the status of their complaints and communicating the resolution of all complaints to customers in line with the CBK prudential guidelines and the I&M Bank Complaints Handling procedures.
Requirements
Over four (4) years’ relevant experience in a similar role in a similar-sized organization
Bachelor’s Degree in Business or related field
Customer Experience Certification
Quality Assurance Certification
Planning & Organizational skills
Analytical skills and attention to detail
Strong oral and written communication skills
Interpersonal skills to manage stakeholders at all levels
Ethics and integrity
Excellent judgment and analytical abilities and impeccable integrity.
Strong commercial awareness and an ability to connect to business goals
How to Apply
If you believe you meet the above requirements log onto www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach them as soon as possible but not later than 16th January 2025.
Use this button to apply 👇
