Applications Support Manager

Manage and participate in the development and implementation of goals, objectives, policies and priorities for assigned programs. Recommend, develop and administer policies and procedures. Recommend, within divisional policy, appropriate service and staffing levels. Also, plan, direct, coordinate and review the work plan for Applications Support staff. Assign work activities, projects and programs. Review and evaluate work products, methods and procedures. Meet with staff to identify and resolve problems.

• Bachelor’s degree in computer science or information technology or information systems or related           field is required

• Master’s degree in management / IT will be an added advantage

• Professional Qualifications        such as MCP/MCSA/MCSE/MCITP/ITIL, LINUX/UNIX Administration, Database Management will be an added advantage.

• 4 Years Total Minimum Experience is Required

• 4 Years Operational characteristics of a variety of computer platforms and operating systems

• 4 Years Operational characteristics, services and activities of an information systems and analysis program           

• 4 Years Principles and practices of application software installation and support

• 3 Years Basic budgeting, contracting, purchasing practices, policies and procedures

• 3 Years Methods and techniques used in the installation, administration, monitoring, upgrading and problem resolution of central application software systems

• 3 Years Principles of supervision and training

• 3 Years Principles and procedures of quality assurance and security related to complex, large computer systems and applications           

• 3 Years Principles and practices of application development and troubleshooting

• 3 Years Effective analysis, communication, presentation and customer relationship skills

 Desired Experience to have: 

• 2 Years Principles and practices of project management and administration

• 2 Years Knowledge of relevant industry (banking) practice

• 2 Years Principles of contract negotiation and administration