Head of Operations and Information Technology -

Responsible for the overall planning, directing, and managing of all the aspects of Operations, Technology, Customer Experience, Procurement & Vendor Management, Facilities Management, Security and Investigations.

Academic qualifications:

• A minimum of a Bachelor's degree in Technology, Business, Operations or related field.

• A Master's Degree in Technology related field or Business Administration will be an added advantage

Professional qualifications:

• Professional qualifications like Actuarial, ACII, CFA, CPA, ACCA or ACA.

• Affinity for digital tools, PowerBI and/or Advanced Excel or similar are beneficial.

Desired work experience:

• Minimum fifteen (15) years working experience, with at least five years at Senior Management level.

• Proven experience in managing customers service departments, contact centers and IT Operations.

• A track record of developing business models and translating business strategies into operational plans in the financial services sector.

• Experience in project management.