Claims Officer - Life Business

Responsible for processing claims and benefits efficiently and accurately, ensuring compliance with company policies, industry regulations, and exceptional customer service standards. The role requires collaboration with various stakeholders to assess claims and benefits, verify documentation, and resolve issues promptly to deliver a seamless experience for policyholders.

• Bachelor’s degree in Actuarial Science, Statistics, Insurance or Finance.

• IT proficiency (especially excellent command in MS Word, Excel, PowerPoint and Outlook)

• Professional certifications in insurance would be an added advantage.

• At least 2-3 years’ experience in a similar role.

• Knowledge of legislation governing Retirement Benefits and Insurance in Kenya will be an added advantage. 

• Attention to Detail: Ability to carefully review and analyze claim applications, documentation, and policy provisions to ensure accuracy and compliance.

• Customer Focus: Strong customer service orientation with excellent communication and interpersonal skills to effectively address customer inquiries and concerns.

• Analytical Thinking: Capacity to evaluate claim information, assess eligibility, and make sound decisions based on available data and policy terms.

• Problem Solving: Aptitude for identifying and resolving issues or discrepancies in claims and benefits processes.

• Time Management: Effective prioritization and ability to meet deadlines in a fast-paced environment.

• Teamwork: Collaboration with cross-functional teams, including underwriters, actuaries, and finance personnel, to facilitate smooth claims and benefits operations.

• Adaptability: Flexibility to adapt to changing business needs, policies, and industry regulations.