Relationship Officer - Mortgages

Responsible for providing operational and administrative support to the mortgage team. The role ensures seamless processing, compliance, and efficient documentation of mortgage applications, disbursements, and portfolio management. The administrator also acts as a liaison between the bank, clients, and external stakeholders to maintain high service standards.

ACADEMIC BACKGROUND

• University degree or above in a relevant business discipline e.g. business administration or finance.

• Diploma in Banking, Business Administration, or a related field (an added advantage).

WORK EXPERIENCE

• A minimum of three (3) years experience in Mortgage administrationion and operations within a banking or financial services.

• Good experience in Relationship Management.

SKILLS & COMPETENCIES

• Excellent organizational and time management skills.

• Attention to detail and accuracy in documentation.

• Good knowledge of Bank Products & Services

• Good knowledge of Banking operations, Risk and Compliance

• Highly analytical and ability to challenge status quo based on quantitative facts and impacts

• Ability to develop periodical and adhoc reports

• Good Communication skills – oral and written

PROFESSIONAL CERTIFICATION

• Certifications in Banking Operations or Compliance are an added advantage.