Servicenow Specialist ITOM Support Engineer

You will provide end-to-end support and optimization for ServiceNow ITOM and Core CMDB platforms within a complex enterprise environment. You will also manage platform stability, implement automated workflows, and ensure compliance with governance frameworks and technical standards.

• Preferred: BSc in Information Technology or equivalent diploma

• 3 or more years ServiceNow Product experience specializing in ITOM Products

• 3 or more years ServiceNow Product experience specializing in Core CMDB Products and integration capabilities

• 2 or more years ServiceNow Product experience in ServiceNow ITSM Products

• 2 or more years ITIL or similar IT Service Management framework experience with focus on Configuration Management and Operational Support

• 2 or more years IT Support experience of IT Platforms

• 1 or more years Hardware- & Software Asset Management

• ServiceNow Certified Administrator (CSA)

• ITIL Foundation

• ITIL Operational Support and Analysis

• ITIL Release Control and Validation

• Knowledge of ServiceNow ITOM Visibility (Discovery & Mapping)

• Knowledge of ServiceNow ITOM Health (Event Management Implementation and Integration)

• Knowledge of ServiceNow Performance Analytics and Reporting

• Knowledge of ServiceNow Common Service Data Model

• Knowledge of ServiceNow CMDB Implementation

• Knowledge of ServiceNow License Subscription Management