Customer Service & Call Center Jobs in Kenya (2025) Jobs(36 jobs)
Customer service and call center positions
Customer service and call center positions
Companies that have recently posted new job opportunities
Companies currently hiring for multiple roles
You will support the acquisition and onboarding of new-to-bank customers within the Personal and Private Banking unit. Your role will be key in driving sales and delivering exceptional results.
You will manage and enhance relationships with pension scheme clients, including trustees and scheme members, by ensuring timely, accurate, and professional service delivery. Your role acts as a key point of contact for client queries, onboarding, and ongoing communication, wh...
You will be responsible for strengthening and managing client relationships, ensuring timely, accurate, and high-quality service delivery to pension scheme clients while providing regular investment updates and insights. This position involves coordinating client engagement ac...
You will be responsible for delivering a seamless world-class customer experience across all customer touchpoints with the utmost level of consistency and professionalism. You will also handle customer queries, open and reactivate accounts, cross-sell bank products, and ensure...
You will be responsible for overseeing and controlling the end-to-end claims process, including design, data entry, vetting, approvals, and payments, while ensuring exceptional client relationship management. You will also design and implement innovative initiatives to enhance...
You will be responsible for driving digital sales by engaging with customers via phone and other digital communication channels. This role requires you to promote company products and services, close sales, and nurture customer relationships to meet sales targets.
You will be responsible for overseeing the entire order-to-delivery process, with a specific focus on managing relationships with key distributors, coordinating with drivers, and collaborating closely with the KBL customer service team. Your primary goal is to ensure that all ...
You will be responsible for coordinating the entire travel experience for clients. This includes planning itineraries, tours, providing visa advisory, handling hotel bookings, and organizing safari plans.
You will enforce underwriting controls including on-boarding, certificates, booking of business, and documentation. You will also implement underwriting guidelines, processes, and procedures to ensure quality underwriting and business profitability for the branch.
You will enforce underwriting controls including on-boarding, certificates, booking of business, and documentation. You will also implement underwriting guidelines, processes, and procedures to ensure quality underwriting and business profitability for the branch.
You will provide technical support for the bank’s IT digital channels systems, requiring interaction with third-party service providers as well as other internal IT units. You will also be responsible for delivering well-tested business solutions and implementing upgrades for ...
You will underwrite and assess medical insurance risks within the company’s defined underwriting framework to ensure portfolio profitability, regulatory compliance, and operational efficiency. You will be responsible for evaluating medical risks, determining appropriate terms ...
You will be responsible for ensuring the smooth and effective operation of the USIU-Africa Brand Store, both in-store and online. You will oversee daily store operations, manage inventory, provide excellent customer service, and contribute to strategies that enhance store prof...
You will be responsible for daily engagements relating to merchants within the card business unit and providing support to the branch and region channel teams on merchant business needs. This role covers operational, compliance, relationship management and business performance...
You will support the Group Director of Customer Experience in the successful implementation of the Group's CX strategy. This role involves driving strategic planning, business analysis, performance measurement, and project execution to ensure the Customer Experience department...
You will be responsible for leading a high-performing team of Inbound Customer Support Agents within the Equity Service Centre, with full accountability for daily operations across digital financial services. This role is critical in ensuring seamless, high-quality service del...
You will spearhead the performance and development of a dynamic team of inbound customer support agents within the Equity Service Centre. You will take full ownership of day-to-day digital financial operations, ensuring flawless execution, upholding service excellence, and dri...
You will maintain between 400 and 600 existing DHL customers by telephone within the Direct Sales Segment. You will be responsible for the revenue retention and development for this portfolio of accounts through up-selling and cross-selling, as well as for new business develop...
You will be responsible for overseeing the entire order-to-delivery process, with a specific focus on managing relationships with key distributors, coordinating with drivers, and collaborating closely with the KBL customer service team. Your primary goal will be to ensure that...
You will coordinate and oversee the daily operations of the Customer Contact Centre, including providing weekend and holiday shift coverage. You will also monitor Customer Contact Centre Representatives' activity and ensure all procedures are performed in accordance with the o...
You will handle banking matters for Personal, Prestige, and Private Banking clients, addressing everything from product questions to account activities. You will accurately assess client needs to provide immediate solutions that align with client experience standards, product ...
You will implement the Corporate Banking Customer Value Proposition (CVP) and initiatives aimed at optimizing both customer experience and profitability for learning institutions. You will also grow and retain a portfolio of high-value Corporate Banking relationships by perfor...
You will serve as the primary point of contact for client inquiries and service requests, assisting with policy information, premium payments, beneficiary updates, and claims processes. You will collaborate with underwriters and other departments to ensure accurate service del...
You will be responsible for the execution of cost-efficient operational performance of the claims department and service delivery. You will ensure consistency in the application of the Company’s claims policies and practices.
You will execute Customer Service Standards across all customer touch points in the branch. Your responsibilities include logging and resolving complaints, managing customer documents, assisting with account opening, and promoting digital platform migration.
Accountable for the day-to-day creation of new member accounts and supporting the sales team during client onboarding. The role focuses on operational effectiveness, ensuring prompt client account creation for an excellent client experience, and includes conducting due diligen...
Responsible for care facilitation, cost containment, and call centre reachability. Key duties involve issuing approvals for medical care, monitoring inpatient costs, conducting hospital visits, and responding to stakeholder inquiries on medical care management.
To provide general customer service for medical business customers. Responsibilities include receiving and responding to medical emergency lines, handling customer communication, issuing approvals for in and outpatient requests, and communicating on case management and financi...
This internship focuses on customer interaction, including responding to inquiries via multiple channels, handling complaints, and providing solutions. The intern will develop product knowledge, document interactions in CRM, and collaborate with the team to ensure high-quality...
This internship involves contacting customers to negotiate repayment schedules, processing debt collection correspondence, and ensuring compliance with regulations. The intern will maintain accurate customer records, build positive relationships, resolve inquiries, and work to...
This role focuses on delivering exceptional customer service by managing interactions across all communication channels, ensuring timely resolution of queries, and contributing to the efficiency of the Britam Contact Centre. The position requires multiskilling capabilities, ad...
This role focuses on providing excellent customer experience and driving Islamic Banking business growth and profitability within the Branch Network. The banker will ensure compliance with Shariah principles and control requirements, manage portfolio risks, and implement sales...
This role focuses on providing excellent customer experience, driving branch business growth and profitability, and ensuring compliance and control requirements are met. The banker will manage portfolio risks, implement sales initiatives, and maintain high standards of service...
This role focuses on providing excellent customer experience, driving branch business growth and profitability, and ensuring compliance and control requirements are met. The banker will manage portfolio risks, implement sales initiatives, and maintain high standards of service...
This role focuses on providing excellent customer experience, driving branch business growth and profitability, and ensuring compliance and control requirements are met. The banker will manage portfolio risks, implement sales initiatives, and maintain high standards of service...
This mobile and hybrid role supports prestige clients across the country, focusing on recruiting and maintaining a portfolio of 800 prestige clients by selling high-quality financial planning services. The role emphasizes business growth, portfolio management, customer experie...
