Customer Service & Call Center Jobs in Kenya (2025) Jobs(53 jobs)
Customer service and call center positions
Customer service and call center positions
Companies that have recently posted new job opportunities
Companies currently hiring for multiple roles
Responsible for providing logistical and administrative support for meetings, conferences, and events. Assists with scheduling, documentation, participant coordination, and other tasks to ensure smooth execution of meetings.
Responsible for providing expert guidance on access and benefit-sharing (ABS) frameworks, ensuring compliance with national and international regulations such as the Nagoya Protocol. This includes advising on legal, policy, and contractual matters related to genetic resources ...
Responsible for providing administrative and operational support to ensure the smooth functioning of the organization. This includes maintaining cleanliness, handling office errands, assisting in logistical tasks, and supporting staff in day-to-day activities.
Responsible for providing comprehensive banking services, including account management, loans, deposits, and financial advisory to clients. This role involves building strong customer relationships, ensuring compliance with banking regulations, and promoting financial products...
Responsible for overseeing the overall operations of the Kariobangi branch, ensuring efficient service delivery, business growth, and customer satisfaction. This role involves managing staff, driving sales, maintaining operational compliance, and fostering strong relationships...
Responsible for providing technical support for digital banking and e-channels, ensuring seamless functionality of mobile, internet, and electronic payment platforms. Involves troubleshooting issues, enhancing user experience, and collaborating with IT and business teams to im...
Responsible for overseeing care management operations, ensuring efficient patient care coordination, and implementing strategies to improve service delivery. This role involves supervising care teams, monitoring patient outcomes, and ensuring compliance with healthcare regulat...
Responsible for overseeing daily operations, supporting senior management, and ensuring efficient workflow within the department. This role involves supervising staff, implementing business strategies, and optimizing processes to achieve organizational goals.
Responsible for managing the credit control process, ensuring timely collection of outstanding debts, assessing credit risks, and setting credit limits. This role involves maintaining strong relationships with clients, monitoring accounts, minimizing bad debts, and ensuring co...
Responsible for overseeing the security monitoring, threat detection, and incident response processes within the Security Operations Centre (SOC). This role involves analyzing security events, implementing threat mitigation strategies, coordinating with IT and security teams, ...
Responsible for promoting and selling products or services directly to customers in the field, building relationships, identifying sales opportunities, and achieving sales targets. This role involves conducting market research, demonstrating product benefits, and providing exc...
Responsible for managing and optimizing retail, agent, and merchant operations to ensure efficient service delivery, compliance, and business growth. This role involves overseeing daily operations, enhancing agent and merchant networks, streamlining processes, and ensuring sea...
Responsible for overseeing the efficient delivery of mobile money services, ensuring seamless operations, customer satisfaction, and compliance with regulatory requirements. This role involves monitoring service performance, coordinating with technical and business teams to re...
Responsible for leading the Executive Plus Centre to drive profitable growth by acquiring and deepening high-net-worth (HNW) client relationships, exceeding sales targets, and delivering personalized financial solutions.
The Head, Alumni Relations and Student Career Services is responsible for leading the alignment of the alumni association with the university’s advancement and marketing vision to foster strong, mutually beneficial relationships between alumni and the institut...
Business Revenue Generation through the existing SBUs; Branch banking and HQ SBU and expansion to the general insuring public. This entails formulating strategies for the Intermediaries business growth and active selling to the existing bank customers from various business uni...
Generate revenue from the co-operative market through effective relationship management of the co-operative customers.
Sell products or services over the phone by contacting potential customers, generating leads, and closing sales deals. The ideal candidate should have excellent communication skills, a persuasive demeanour, and a strong passion for sales.
Responsible for managing and retaining a portfolio of health insurance clients. Primary responsibilities will include executing strategies to retain existing medical insurance clients, ensuring exceptional client experiences, and driving customer loyalty.
Oversee overall branch operations, ensuring profitability through revenue growth and cost management. Responsibilities include growing and monitoring asset and liability portfolios, expanding the customer base, and enhancing retention through excellent service and cross-sellin...
Handle front-office operations, manage patient inquiries, and ensure a seamless customer service experience within the healthcare facility. The role involves scheduling appointments, processing billing transactions, and addressing patient concerns.
Responsible for building and sustaining check Off relationships, driving growth in revenues and ensuring compliance with company policies and regulatory requirements. The role holder will play a critical role in managing premium administration processes, ensure accurate and ti...
Enforce underwriting controls including on-boarding, certificates, booking of business, and documentation.
Implement underwriting guidelines, process, and procedure to ensure quality underwriting and business.
Ensure...
Ensure standardization of safety and emergency training programs and supervision of instructors.
Responsible for providing technical support across the bank’s segments and sectors, monitor market trends, foster industry partnerships, and collaborate with key internal and external partners to enhance product offerings. They will strengthen relationships both internally and...
Accountable for driving the growth and profitability of the bank’s asset finance portfolio within a specific geographic region. He/she will focus on building and maintaining strong relationships with asset dealers and sellers, identifying new business opportunities, and acting...
Responsible for implementing effective recovery strategies, minimizing financial losses, and ensuring the timely resolution of non-performing loans (NPLs). The liaison person with bank units and service providers on loan monitoring and hard recovery.
Reporting to the Group Head of Customer Experience, the Quality Assurance Manager is tasked with entrenching prudent Consumer Protection practices, conducting Voice of the Customer analysis and ensuring adherence to set standards across people, products, processes, and systems...
Reporting to the Group Head of Customer Experience, the Contact Centre Manager will be responsible for the overall management, performance, and development of the Contact Centre. This role involves leading a team of agents, monitoring key performance indicators (KPIs), ensurin...
Reporting to the Contact Centre Manager, the role holder will provide exceptional customer service in respect to all lines of business for all CIC subsidiaries.
Implementing HR policies, strategies, and plans at the campus level while coordinating manpower planning, staff placement, and effective internal communication. They will promote equality and diversity, provide support in recruitment and remuneration matters, and act as a cons...
Responsible for creating communication materials for dissemination in different internal and external target audiences, including the social media platforms.
Optimise the profit and economic value of portfolios of Small Business key account clients requiring low to medium complexity commercial banking requirements by focusing: a) origination efforts to quire new clients; b) cross-sell to existing client base; c) coverage efforts to...
Responsible for reporting complaints directed to them, resolving at first contact where possible and ensuring Customers are updated on the status of their complaints and communicating the resolution of all complaints to customers in line with the CBK prudential guidelines and ...
The Dental Laboratory Technologist at Thika Campus is responsible for preparing, conducting, and supervising practical classes, participating in research and student projects, maintaining and servicing scientific equipment, and ensuring the availability of spare parts and supp...
Ecosystem Lead Generator is responsible for driving sales performance by identifying and meeting customer needs through selling and cross-selling Absa Bank retail products and services. This Job involves generating and converting quality leads into sales, supporting specific p...
The Job involves developing and implementing communication strategies, creating engaging content for various audiences, and managing social media platforms to ensure consistent brand messaging. Responsibilities include collecting and editing corporate stories, responding to in...
Developing, planning, and implementing high-quality curricula, preparing course materials, and employing diverse teaching methods to enhance student learning. Responsibilities include supervising undergraduate and graduate students, conducting research, publishing findings, gu...
Developing, planning, and implementing high-quality curriculum and course materials at the university level. Responsibilities include teaching, preparing learning assessments, supervising students' academic and research work, and contributing to departmental research activitie...
Responsible for driving the growth and management of the mortgage portfolio. This includes developing and marketing mortgage products, onboarding new clients, managing relationships, and ensuring compliance with lending guidelines. The role also involves providing technical su...
Work with stakeholders across all functions within Jubilee Life to analyze, optimize, and enhance business processes. This role is central to driving digital transformation, streamlining operations, and aligning processes with the company’s strategic objectives to deliver oper...
Reporting to the Head – Customer Excellence. Ensure the delivery of superior customer experience by monitoring, evaluating, and enhancing service quality across customer touchpoints, processes, and interactions. The role holder will also aim to drive continuous improvement in ...
Responsible for creating communication materials for dissemination in different internal and external target audiences, including the social media platforms.
Reporting to the Head – Digital Products & Innovation Factory, the Scrum Master will facilitate sprint planning, release planning participation, daily stand-ups, stakeholder demos, sprint retrospectives, and other related agile rhythms. The Scrum Master will also facilitat...
Responsible for strengthening relationships with High Net-Worth Individual (HNI) clients to maximize retention, business development, revenue, and profitability. Key responsibilities include acquiring new HNI businesses and managing an allocated portfolio to drive growth in bo...
Embu University, a University in Embu, is looking for a ACCOUNTS ASSISTANT II - GRADE 5. If you have the following qualifications, submit your application by the 6th of January, 2025.
Embu University, a University in Embu, is looking for a OFFICE ASSISTANT II - GRADE 3. If you have the following qualifications, submit your application by the 6th of January, 2025.
Embu University, a University in Embu, is looking for a LIBRARY ASSISTANT II- GRADE 5. If you have the following qualifications, submit your application by the 6th of January, 2025.
To grow, maintain and retain a portfolio of private banking customers in line with the segment value propositions, related initiatives and activities aimed at creating value for the client and the bank.
Drive the retention of a multi-segment book of business through an assigned portfolio of Intermediaries and Group Secretaries, building relationships, retaining business, and helping to drive portfolio growth.
Provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Provide specialist produc...
Responsible for identifying, developing, and managing strategic relationships and distribution channels to drive business growth, increase market penetration, and enhance the company’s competitive positioning. This role involves identifying, negotiating and managing high impac...
Reporting to the Head, Infrastructure & Energy, the position will be the principal contact between a designated portfolio of Chinese Clients and Corporate Banking in order to drive business, manage growth of the Chinese business as a sub-sector profitability growth and max...
