ICT Manager

Responsible for the overall development and implementation of the ICT strategy, management of ICT systems, products and services. Responsible for ensuring all ICT systems and entire ICT infrastructure are well supported to ensure an efficient, secure, and reliable service for hospital operations and all users. This role requires strong leadership in managing the hospital’s ICT infrastructure, ensuring seamless integration with healthcare systems while safeguarding patient data.

Duties and Responsibilities

• Develop and maintain the ICT strategy, policies, and standards in line with the
  hospital’s short and long-term objectives.

• Prepare, review and monitor the hospital ICT annual budget and operating plan to
  ensure effective implementation of the ICT strategy to enhance efficiency and
  competitiveness.

• Provide leadership to the ICT team and advise various departments and the
  hospital management team on ICT developments, policies, integration and
  sustainability issues with the objective of increasing efficiency and maximizing
  return on investment.

• Maintain a cumulative view of all ICT projects, statuses and schedule for
  implementation support across the hospital.

• Ensure that the Hospital Management Information System, supportive hardware
  infrastructure and other related applications are smoothly running in order to
  minimize downtime and maximize client satisfaction.

• Build and strengthen working relationships with suppliers, conduct supplier
  analysis, and assesses effectiveness to ensure that third-party services meet the
  hospital business requirements.

• Collaborate with the procurement department to ensure ICT purchases are in line
  with the hospital standards and in compliance with best practices.

• Assess and analyze ICT companywide training needs to ensure efficient and
  consistent adaptation and use of ICT applications with the objective of sustaining
  high quality service delivery.

• Deploy and maintain appropriate ICT infrastructure and connectivity solutions for
  secure and efficient data management in order to facilitate timely clinical.
  operations and management decision making.

• Plan, design, direct and coordinate the installation, configuration, and
  maintenance of appropriate security of the Hospital ICT infrastructure environment.

• Evaluate user needs and system functionality and ensures that ICT facilities and
  user devices meet the business needs.

• Ensure timely and quality service delivery, technical support, and advice to user
  requests.

• Keenly monitor ICT systems operations in terms of functionality, security and
  service delivery and provide statistical and analytical reports on ICT-related data,
  metrics, and trends.

• Perform other duties as you may be assigned.

Qualifications

Education

• A degree in Information and Communication Technology, Computer Science, Computer Networking, Programming, Information Systems or equivalent ICT-related postgraduate qualifications obtained from a recognized institution of higher learning.

Job Experience

• At least 8 years experience  in Information and Communications Technology, with 3 years’ experience at management level.

• Experience in Enterprise Resource Planning (ERP) applications.

• Professional certifications e.g. Microsoft Certified Solutions Experts or equivalent, Cisco Certified Network Associate or equivalent, Microsoft Share Point Foundation. or equivalent, ITIL Foundation Certified or any other certification.

• Systems management and support experience preferred.

• Experience in design of ICT Standard Operating Procedures and Process Flowcharts.

Key Competencies – Skills/ Knowledge/ Aptitude

• Excellent project management skills.

• Strong leadership and team management skills.

• Deep knowledge of ICT security, data protection regulations, and best practices

• Extensive knowledge of systems integration.

• Ability to work well with people who possess varying technical abilities.

• Excellent verbal and written communication skills.

• Ability to meet deadlines and adjust to changing priorities.

• Able to work under minimum supervision.

• Self-motivated and result orientated