Customer Service Assistant (1 Year Fixed-term Contract)

This role focuses on delivering exceptional customer service by managing interactions across all communication channels, ensuring timely resolution of queries, and contributing to the efficiency of the Britam Contact Centre. The position requires multiskilling capabilities, adaptability, and a commitment to upholding high service standards while continuously improving processes and customer experiences.

• University degree in a social science or business-related field.

• Relevant experience in a call centre and/or Customer Service.

• Ability to discreetly handle sensitive and confidential information.

• Strong organizational skills: ability to prioritize work and meet deadlines.

• Strong writing, analysis and presentation skills.

• Computer literate (MS Word, PowerPoint and Excel expert).

• Records management.

• Planning and organizational skills.