Customer Service Lead: KBL

You will be responsible for overseeing the entire order-to-delivery process, with a specific focus on managing relationships with key distributors, coordinating with drivers, and collaborating closely with the KBL customer service team. Your primary goal will be to ensure that all customer orders are delivered on time, maintaining a high level of customer satisfaction and operational efficiency.

• Bachelor’s degree in Logistics, Supply Chain Management, or a related field.

• Minimum of 5 years of experience in customer service, logistics, or supply chain management, with a focus on order-to-delivery processes.

• Strategic tools/techniques approaches and strategy determination

• Strong background in customer and supplier relationship management.

• Proficiency in customer service software, order management systems, and Microsoft Office Suite.

• English and Kiswahili- verbal and written.