Posted
3 months ago
Deadline
5th Dec, 2025
Location
Nairobi, Kenya
Job Type
full time
You will be responsible for ensuring that the services provided by the bank meet or exceed established standards of quality. You will evaluate, monitor, and improve the performance of various services to enhance customer satisfaction and operational efficiency.
Bachelor's degree in a business-related or relevant field
At least 3 years of experience in customer experience or contact center in fast-paced environment
An appreciation of service quality assurance principles
Knowledgeable about bank products, services and processes
Demonstrated ability track CX Metrics and KPIs
Ability to grasp and understand systems
Knowledge of MS Excel
Knowledge of any other service quality assurance systems
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