You will be responsible for leading a high-performing team of Inbound Customer Support Agents within the Equity Service Centre, with full accountability for daily operations across digital financial services. This role is critical in ensuring seamless, high-quality service delivery and driving operational excellence to exceed customer expectations.
Bachelor’s degree in finance, Accounting, Economics, Business Administration, Computer Science, Information Technology, Engineering equivalent from a recognized institution of higher learning
Minimum of 2 to 4 years’ experience in service centre environment
Two (2) years of experience in a supervisory role is an added advantage
Proficiency in IT and contact center systems
Knowledge in Banking operations is an added advantage
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