Head – Capacity and Demand Management

You will develop and govern the Group-wide Capacity & Demand Management framework aligned to ITIL v4, COBIT 2019, and SAFe. You will also forecast and align demand across various programs while planning and optimizing capacity for infrastructure, cloud, licensing, and human resources.

• SAFe Program Consultant (SPC) or Agile Portfolio Practitioner.

• COBIT 2019 (Foundation/Design & Implementation) or CGEIT.

• PMP or PgMP.

• FinOps Practitioner (for cloud cost planning and optimization).

• 10+ years in IT operations, service management, or strategic planning

• 5+ years in senior roles leading capacity and demand management in regulated, multi-entity organizations (preferably banking/financial services).

• Demonstrated success in establishing enterprise-wide demand management frameworks or Service Integration Offices (SIO).

• Strong track record in shared services governance, resource optimization, and financial planning across on-prem, cloud, and hybrid environments.

• Hands-on expertise with PPM/ITSM platforms (e.g., Clarity, Jira, ServiceNow), Agile at scale planning, and cloud cost optimization (FinOps).