Posted
about 1 month ago
Deadline
23rd Jan, 2026
Location
Nairobi, Kenya
Job Type
full time
You will oversee the support function for digital banking products and services, ensuring seamless customer experiences and efficient issue resolution. You will manage the Product Support Officers, collaborate with cross-functional teams, and drive continuous improvement in product support processes.
Bachelor’s degree in a relevant field (e.g., Business, IT, Finance)
Added Advantage: Relevant professional certifications in digital banking or IT support
Minimum of 5 years of experience in customer support, preferably in the banking sector
2-3 years’ experience in managing teams and driving process improvements
Strong knowledge of digital banking products and core banking systems
Proficiency in support ticketing systems and CRM software
In-depth knowledge of Central bank Prudential and Risk Guidelines
Log onto www.imbankgroup.com/ke and click on careers to apply for the position.
Ensure your application reaches the team as soon as possible.
Click this button to apply 👇
