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    I&M Bank logo

    About the company

    I&M Bank

    I&M Bank Kenya Limited, is a commercial bank in Kenya. The bank traces its history to 1974 when Investments & Mortgages Limited was formed as a private company providing p…

    View Company Profile
    I&M Bank logo

    Product Support Lead

    I&M Bank
    DeadlineClosed· 23rd Jan, 2026
    LocationNairobi, Kenya
    Typefull time
    Posted7 months ago

    The role

    Job Description

    You will oversee the support function for digital banking products and services, ensuring seamless customer experiences and efficient issue resolution. You will manage the Product Support Officers, collaborate with cross-functional teams, and drive continuous improvement in product support processes.

    What you need

    Requirements

    • Bachelor’s degree in a relevant field (e.g., Business, IT, Finance)
    • Added Advantage: Relevant professional certifications in digital banking or IT support
    • Minimum of 5 years of experience in customer support, preferably in the banking sector
    • 2-3 years’ experience in managing teams and driving process improvements
    • Strong knowledge of digital banking products and core banking systems
    • Proficiency in support ticketing systems and CRM software
    • In-depth knowledge of Central bank Prudential and Risk Guidelines

    Next step

    How to Apply

    Log onto www.imbankgroup.com/ke and click on careers to apply for the position. Ensure your application reaches the team as soon as possible.

    Click this button to apply 👇

    Apply Now

    More in these categories

    I&M Bank logo

    About the company

    I&M Bank

    I&M Bank Kenya Limited, is a commercial bank in Kenya. The bank traces its history to 1974 when Investments & Mortgages Limited was formed as a private company providing p…

    View Company Profile

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