This internship focuses on customer interaction, including responding to inquiries via multiple channels, handling complaints, and providing solutions. The intern will develop product knowledge, document interactions in CRM, and collaborate with the team to ensure high-quality customer service and generate sales applications.
Diploma or equivalent; a college degree in Business Administration, or related field is preferred
Previous customer service experience is preferred
Excellent communication and interpersonal skills. (Both English and Kiswahili)
Strong problem-solving abilities and attention to detail
Proficiency in using customer service software, databases, and tools
Ability to handle stressful situations and difficult customers with patience and professionalism
Good organizational and time management skills
Speed
Good typing skills
Ability to work flexible hours, including evenings, weekends, and holidays if needed
Familiarity with CRM systems and practices
Ability to sit for extended periods while using a computer
Ability to work with headphones for extended time periods
Please follow the application process as outlined. Click this button to apply 👇
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