Customer Care Agent Intern

This internship focuses on customer interaction, including responding to inquiries via multiple channels, handling complaints, and providing solutions. The intern will develop product knowledge, document interactions in CRM, and collaborate with the team to ensure high-quality customer service and generate sales applications.

• Diploma or equivalent; a college degree in Business Administration, or related field is preferred

• Previous customer service experience is preferred

• Excellent communication and interpersonal skills. (Both English and Kiswahili)

• Strong problem-solving abilities and attention to detail

• Proficiency in using customer service software, databases, and tools

• Ability to handle stressful situations and difficult customers with patience and professionalism

• Good organizational and time management skills

• Speed

• Good typing skills

• Ability to work flexible hours, including evenings, weekends, and holidays if needed

• Familiarity with CRM systems and practices

• Ability to sit for extended periods while using a computer

• Ability to work with headphones for extended time periods