Debt Collection Call Center Intern

This internship involves contacting customers to negotiate repayment schedules, processing debt collection correspondence, and ensuring compliance with regulations. The intern will maintain accurate customer records, build positive relationships, resolve inquiries, and work towards achieving debt recovery targets.

• Diploma/Degree in Business Administration, or related field

• Relevant Call center experience will be an added advantage

• Strong desire to learn along with professional drive

• Excellent communication and interpersonal skills

• Strong analytical & problem-solving skills

• Excellent listening skills

• Excellent computer skills

• Excellent negotiation skills

• Ability to adapt quickly and work independently

• Fluent in English and Swahili

• Confidence