API Support Analyst

Defining, deploying, and monitoring APIs using the bank's standards. This role requires an understanding of business capabilities of APIs, client application needs, and collaborative work across functional units to identify ecosystem and process gaps. The analyst evaluates API performance, identifies bottlenecks, develops solutions, and implements them with developers' assistance. Additionally, the role involves testing and evaluating functional and non-functional requirements for new and existing software. Strong interpersonal skills and the ability to work in an agile team are essential to ensure quality throughout the development process.

• A Bachelor's degree in Computer Science, Information Technology or related field.

• Minimum 4 years' experience in IT systems development within a highly digitized organization working with API's and providing technical support.

• Strong understanding of REST API's, SOAP, JSON, Authentication and Authorization and other relevant API technologies and protocols

• Experience in Core Banking Software Design and Development preferably T24 will be an added advantage.

• Proficiency in at least one programming language e.g. Python, Java, C#, JS

• Good analytical and problem-solving skills

• A good knowledge of the systems and processes within Financial Services industry

• Issue/bug tracking tools e.g. TestRail, JIRA

• Use of continuous integration tools e.g. Gitlab CI/Jenkins

• Familiarity with API testing tools and Test Automation