CRM System Analyst

The role involves providing daily support, deployment, customization, and integration of CRM Services, SharePoint, Microsoft Power Apps, and Power Automation, while driving continuous improvements. The individual will ensure best practices and drive service improvement and productivity initiatives around CRM applications, MS SharePoint, MS Power Apps, Power Automate, and related services

• Education: Undergraduate degree in Computer Science/Information Technology with a minimum of 2nd Upper Class honors.

• Experience: Minimum 3 years in IT, hands-on with Workflows & Business Automation Systems (e.g., CRM, MS SharePoint, MS Power Platform). Certified in MS Dynamics 365 Customer Engagement and/or Power Platform. Experience in banking IT function is an advantage.

• Skills: Proficient in developing, deploying, customizing, and integrating Microsoft Dynamics CRM, MS SharePoint, and MS Power Platform. Knowledge of platform architectures, business process automation, source control management, and continuous integration/deployment environments.