Product Manager -Retail Digital Banking

Product Manager, Digital Channels  is a Senior Manager role reporting to the Head, Retail Digital Solutions. The role holder will functionally be the commercial lead for Retail Digital Solutions targeting Consumer banking customers.
The role is responsible for identifying unmet customer needs and commercialization opportunities, and executing approved and prioritized roadmaps by collaborating with interdisciplinary teams to create, design and deliver high impact innovative products from concept to market, in order to create seamless digital finance customer journeys that increase conversions/transactions/increase DAU (Daily Active Users), improve experience, generate additional revenue/ARPU (Average Revenue Per Customer) and lower cost to serve. 
These will be delivered through an Omni channel experience with sole objective of business growth in assets, liability and Non-funded Income. 
The role holder will maintain a product backlog, develop user stories, participate in scrum ceremonies, product testing, end user training and developing go to market strategies for new or revamped customer value propositions.
NCBA go getters are thought leaders with a proven track-record of success in fast-paced retail product development environments, able to deal with uncertainties and ambiguities along with demanding timelines.

Academic:

• University degree with Upper 2nd Class and any other relevant Professional qualifications.

• A Master’s degree and professional qualifications is desired.

Professional:

• A qualification in technology related field, Data analysis or Project management is required.

• Proficiency in MS Office with advanced Excel qualification is required.

Desired work experience: 

• 6-8 years’ experience in Banking or digital financial services, with at least 2 years delivering or handling customer facing digital solutions in a Product, Project Management, Data Analysis or IT applications function.

• Demonstrated success in balance sheet growth and customer acquisition in Fintech/Start Up/Telco/FMCG experience is desired  

• Experience in handling cash management solutions/ financial service digital application – web/e-commerce/mobile app & ussd is a must 

• Demonstrated understanding of SAAS/BAAS/PAAS and use emerging tech trends

• Experience working with technology driven financial products and solutions.

• Experience working in cross-functionally project teams.

• Ability to communicate effectively with both technology and business teams.

• Knowledge of product management methods and processes and a good understanding of emerging technology and big data platforms