Contact Centre Clinical Executive

You will be responsible for delivering efficient, accurate, and professional customer support through multiple communication channels like phone and email. You will also manage pre-authorization requests, handle evacuations, and collaborate with providers to ensure quality and cost-effective care for members.

• Bachelor’s Degree or Diploma in Clinical Medicine, Nursing, or a related healthcare field

• Diploma or certification in Insurance Proficiency is an added advantage

• Strong understanding of clinical guidelines, healthcare processes, and insurance policy application

• Knowledge and experience in customer experience delivery

• Proficiency in handling contact centre systems (e.g., telephony, CRM platforms, email management tools)