Provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Provide specialist product and service knowledge that may lead to sales generation.
Undergraduate degree from a recognized university
Certification or training in service quality and customer services is an added advantage
3 years total work experience in customer experience within a financial institution
2 years in the Banking sector
Experience in a Contact Centre Environment
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