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Job Overview

Posted

7 months ago

Deadline

1/20/2025

Location

Nairobi

Job Type

full time

Safaricom

Support Engineer- Financial Services IT

Safaricom

Job Description

Reporting to the Integrations Lead Fintech - Financial Services IT, the position holder will be responsible for improving existing solutions, providing technical support, troubleshooting, and monitoring financial solutions applications to ensure 99.999% availability of the system.

Technical support duties include but not limited to architecture reviews and optimization, incident handling, detailed root cause analysis, problem management, configuration management, automation of routine tasks, documentation, and operational acceptance compliance.

 

Requirements

路 A bachelor鈥檚 degree in information technology, Computer Science, Engineering or relevant field as a minimum.

路 2 years of work experience as an engineer in a telecommunications or financial services environment.

路 Expertise in system monitoring and alerting strategies and can draw on their experience to drive improvements in system monitoring with automation, third party tools and frameworks.

路 Working knowledge of databases (NoSQL and SQL databases).

路 Excellent problem-solving and communication skills.

路 Software development skills in Java, python, Angular JS etc.

路 Knowledge in ITIL Service Operations processes and Agile methodology. Certification in Scrum fundamentals is an added advantage.

路 Working knowledge in dev ops and dev ops tools like Github.

路 Knowledge in mobile money systems, integrations or financial systems.

路 Must be able to work without supervision & meet tight deadlines/schedules.

路 Good presentation skills.

路 Proactive & self-motivated.

How to Apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.

Click on this button to apply 馃憞

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About the Company

Safaricom PLC is a listed Kenyan mobile network operator headquartered at Safaricom House in Nairobi, Kenya. It is the largest telecommunications provider in Kenya, and one of the most profitable companies in the East and Central Africa region. The company offers mobile telephony, mobile money transfer, consumer electronics, ecommerce, cloud...

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