Contact Centre Officer

You will deliver exceptional customer service across all bank channels by handling inbound and outbound interactions, resolving customer queries, and processing service requests. This role involves supporting the bank’s digital transformation initiatives and ensuring professional support while upholding banking regulations.

• Bachelor’s degree in any discipline with a minimum of second-class honors upper division or equivalent

• 1-2 years working within a contact center

• Preferred: 1-2 years working within a contact center specifically in tele sales in banking

• Proficiency in computer applications and data entry