Contact Centre Supervisor

You will coordinate and oversee the daily operations of the Customer Contact Centre, including providing weekend and holiday shift coverage. You will also monitor Customer Contact Centre Representatives' activity and ensure all procedures are performed in accordance with the organization's objectives and bank guidelines.

• A university degree from a recognized institution

• A minimum of five years bank experience

• At least three years experience in Branch operations

• Experience in customer service environments will be an added advantage

• Experience in Contact Centre will be an added advantage

• Knowledge of computer and communication systems

• Team management skills

• Multitasking skills

• Excel and reporting skills