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     Absa Group logo

    About the company

    Absa Group

    Absa Group Limited is a leading pan-African financial institution committed to empowering individuals, businesses, and communities across the continent. Rooted in Africa, the organ…

    View Company Profile
     Absa Group logo

    Collections and Recoveries Team Leader

    Absa Group
    Deadline6 days left· 16th Sep, 2026
    LocationNairobi, Kenya
    Typefull time
    Postedabout 15 hours ago

    The role

    Job Description

    You will manage the productivity of collections and recoveries agents by providing direction, instructions and guidance to achieve set targets within policy guidelines and regulations, minimising credit losses. You will lead SME and Consumer segment collections, engage third-party debt collection agencies, monitor team performance, and ensure robust controls and timely escalation of customer issues.

    What you need

    Requirements

    • University degree or equivalent professional qualification
    • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
    • Good understanding of Absa Retail Group Credit Policies, collections & recoveries policy and strategy
    • Good knowledge of the general canons of good lending and credit risk assessment
    • Understanding of banking and debt management systems
    • Good computer skills and ability to learn new software/applications quickly
    • Knowledge of the Bank's bookkeeping procedures and systems
    • Experience in operations management
    • Customer service experience
    • Relationship management experience
    • Basic risk management techniques
    • External debt collection agencies operations
    • External vendors engagement model

    Next step

    How to Apply

    Apply online via the Absa careers Workday portal before the closing date.

    Click this button to apply 👇

    Apply Now

    More in these categories

     Absa Group logo

    About the company

    Absa Group

    Absa Group Limited is a leading pan-African financial institution committed to empowering individuals, businesses, and communities across the continent. Rooted in Africa, the organ…

    View Company Profile

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