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     Absa Group logo

    About the company

    Absa Group

    Absa Group Limited is a leading pan-African financial institution committed to empowering individuals, businesses, and communities across the continent. Rooted in Africa, the organ…

    View Company Profile
     Absa Group logo

    Entry Level Specialist, Customer Experience (C&B)

    Absa Group
    Deadline25th Sep, 2026· 9 days left
    LocationNairobi, Kenya
    Typefull time
    Postedabout 3 hours ago

    The role

    Job Description

    You will provide specialist advice and support to ensure customer satisfaction and enhance the customer experience by executing predefined objectives as per agreed SOPs. You will drive Islamic Banking business growth in the branch network while ensuring compliance and internal controls, and you will handle customer issues and complaints to ensure timely resolution.

    What you need

    Requirements

    • A Business-Related Degree from a recognized university.
    • Experience in Islamic banking.
    • Familiarity with various banking products and services, such as checking accounts, savings accounts, loans, and credit cards.
    • Detailed knowledge of Absa Retail & business banking products strategy.
    • Detailed knowledge of Muslim banking culture.
    • Knowledge of the Islamic Banks competitor landscape & processes.
    • Understanding of Shariah Law, Shariah Board and Shariah Audits.
    • Knowledge of Islamic Financial instruments.
    • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

    Next step

    How to Apply

    Apply via My Career Development Portal.

    Click this button to apply 👇 Click this button to apply 👇

    Apply Now

    More in these categories

     Absa Group logo

    About the company

    Absa Group

    Absa Group Limited is a leading pan-African financial institution committed to empowering individuals, businesses, and communities across the continent. Rooted in Africa, the organ…

    View Company Profile

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    Entry Level Specialist, Customer Experience (C&B)

    25th Sep, 2026

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