Posted
5 months ago
Deadline
7th Oct, 2025
Location
Nairobi, Kenya
Job Type
full time
You will oversee technical and non-technical operations supporting General Insurance Business, with a core mandate to drive robust underwriting and claims functions for growth in underwriting profitability. You will set and drive strategic direction, provide executive leadership, and manage business operations to meet customer expectations and achieve operational efficiencies.
Bachelors’ degree in a business related filed.
Masters’ degree is an added advantage.
Professional qualification in Insurance (FIA/ SOA/ ACII/FLMI/AIIK).
7-10 years’ experience in the insurance industry 3-4 of which must be in a senior management.
Proven experience as an Operations Manager within a Financial Services Industry (Banking and Finance/ Insurance).
Extensive experience in ensuring operational risks are identified and managed.
Significant experience in process mapping and restructuring to obtain optimal operations with a focus on cost containment and fraud management
A deep understanding of leveraging data, technology and processes to standardize and automate operations, reducing turn-around times on all key business processes.
A demonstrated track record in optimizing operations to enhance the overall customer experience at all customer contact points.
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