You will support the Group Director of Customer Experience in the successful implementation of the Group's CX strategy. This role involves driving strategic planning, business analysis, performance measurement, and project execution to ensure the Customer Experience department achieves its objectives.
Bachelor's degree in Business Administration, Marketing, Economics, or related field (required)
Master's degree in Business Administration, Customer Experience Management, or similar (preferred)
Professional certifications in Project Management, Customer Experience, or Business Analysis (advantageous)
6-8 years of relevant experience in strategy implementation, business planning, or customer experience
3+ years in a management or advisory role supporting senior leadership
Experience in customer-focused transformation initiatives
Proven track record in project management and change implementation
Experience working across multiple markets or in a multinational environment
Background in financial services or similar regulated industry (advantageous)
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