You will spearhead the performance and development of a dynamic team of inbound customer support agents within the Equity Service Centre. You will take full ownership of day-to-day digital financial operations, ensuring flawless execution, upholding service excellence, and driving continuous improvement.
Bachelor’s degree in finance, Accounting, Economics, Business Administration, Computer Science, Information Technology, Engineering equivalent from a recognized institution of higher learning
Minimum 6 years’ experience in service centre environment
3 years of experience in a supervisory role
Proficiency in IT and contact center systems
Knowledge in Banking operations is an added advantage
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