Glovo Jobs in Kenya

Glovo is a leading multi-category delivery platform operating in Kenya, connecting users with a wide range of products and services through a user-friendly app. As part of the global Delivery Hero Group, Glovo emphasizes fast, reliable deliveries while supporting local businesses, riders, and communities. With a strong focus on urban convenience and sustainability, Glovo has become a key player in Kenya's growing e-commerce and delivery sector, serving cities like Nairobi and Mombasa. This profile explores Glovo's background, services, operations, and contributions to Kenya's digital economy.

History and Background

Glovo was founded in 2015 in Barcelona, Spain, by Oscar Pierre and Sacha Michaud, starting as a food delivery service before expanding into multi-category on-demand logistics. The company quickly grew across Europe, the Middle East, and Africa, reaching over 200 cities globally by 2020. In Kenya, Glovo launched operations in January 2020 following a pilot in November 2019, initially focusing on Nairobi with partnerships from local restaurants like Artcaffe, Java House, and Simbisa brands.

By mid-2022, Delivery Hero acquired a majority stake in Glovo, integrating it into its international network and providing resources for African expansion. In Kenya, Glovo has scaled rapidly, registering over 4,000 businesses on its platform by 2023. A landmark development occurred in January 2025, when Glovo established its global real-time operations (RTO) hub in Nairobi—the first such center outside Europe—handling live operations for all 23 markets worldwide. This hub, employing over 160 agents operating 24/7, underscores Kenya's tech talent and positions Nairobi as a key innovation center for Glovo's multilingual support (including Arabic and French) and rider onboarding.

As of November 2025, Glovo operates in six African countries: Kenya, Nigeria, Morocco, Tunisia, Uganda, and Ivory Coast, with Kenya serving as the Sub-Saharan hub. The company's growth aligns with Kenya's e-commerce boom, where penetration is projected to reach 53.6% by 2025, making it Africa's third-largest market after Egypt and South Africa.

Mission and Core Values

Mission

Glovo's mission is to deliver anything within minutes, making cities more accessible and convenient while creating economic opportunities for riders and partners.

Vision

To be the go-to platform for on-demand services in Africa, driving innovation, sustainability, and inclusive growth.

Core Values

Glovo operates under principles that reflect its commitment to users, partners, and the environment:

• Convenience: Enabling fast access to everyday needs through technology.

• Sustainability: Investing in green solutions like electric vehicles and eco-friendly packaging.

• Inclusivity: Empowering local businesses, riders, and communities through training and opportunities.

• Innovation: Leveraging data and tech for efficient operations and customer satisfaction.

• Reliability: Ensuring safe, real-time deliveries with multilingual support.

These values guide Glovo's Kenya-specific efforts, such as rider safety programs and SME digitization.

Services and Offerings

Glovo offers a versatile "anything" delivery model via its app, covering food, groceries, and more, with deliveries typically arriving in under an hour. Services are tailored for urban Kenyan lifestyles, with real-time tracking and cashless payments.

Food and Restaurant Delivery

Users can order from thousands of restaurants, including favorites like KFC, Pizza Inn, Chicken Inn, Java House, Burger King, and Big Square. Options span pizza, sushi, seafood, and local cuisines, with promotions like Glovo Party for group orders.

Groceries and Retail

Partnerships with supermarkets such as Naivas and Carrefour enable quick delivery of fresh produce, household essentials, and gifts. Glovo Bargains provides discounted items, supporting daily shopping needs.

Pharmacy, Flowers, and More

Pharmacy deliveries include medicines and health products; florists offer same-day bouquets. Additional categories cover wine, laundry, courier services, and even non-food items like electronics or documents.

Glovo Local for Businesses

Launched in Kenya in late 2022, this program helps SMEs digitize operations with tools for inventory management, data insights, supply chain solutions, marketing, and advertising. It includes tutorials and support to boost online visibility, addressing the fact that only 40% of Kenyan merchants had a digital presence pre-launch.

Riders (Glovers) use the dedicated Rider app for flexible work, earning via deliveries with perks like insurance, a loyalty program (Glovo+ for points-based rewards), and training through initiatives like Rider Week.

Impact on Kenya’s Economy and Communities

Glovo has transformed Kenya's delivery landscape, dominating food and grocery platforms with a 33% market share as of 2024. Its operations create income for thousands of riders, many from underserved communities, while onboarding over 4,000 local businesses to e-commerce. The 2025 Nairobi RTO hub employs over 160 agents, mostly Gen Z talent, and handles global operations, boosting Kenya's tech ecosystem and attracting investment.

Community initiatives include the Catalyst Project for rider skill-building, Rider Week for safety and customer service training, and startup competitions sending Kenyan innovators to Glovo's Barcelona lab. Sustainability efforts feature electric vehicle pilots and sustainable packaging, aligning with Kenya's green goals. Amid e-commerce growth (16.4% annual revenue increase projected to 2025), Glovo supports SMEs' digital shift, enhancing economic resilience and job creation in urban areas.

Leadership and Governance

Leadership Team

Glovo's Kenya operations are led by local expertise within the Delivery Hero framework:

• Caroline Mutuku (General Manager, Glovo Kenya): Oversees strategy, partnerships, and growth; instrumental in launching Glovo Local and the Nairobi hub. She emphasizes catalyzing SME digitization and rider empowerment.

• Global Leadership: Oscar Pierre (CEO, Glovo) drives overall vision, with Delivery Hero's executives providing international oversight.

Governance follows Delivery Hero's standards, with compliance to Kenyan regulations via the Communications Authority and Competition Authority of Kenya (CAK). In 2024, CAK mandated Glovo to establish a local office, which it fulfilled, promoting transparency and fair competition.

Organizational Culture and Workforce

Glovo fosters a dynamic, innovative culture centered on "delivering wow" through teamwork and agility. In Kenya, it employs riders flexibly and invests in their development via safety workshops and insurance. The Nairobi hub promotes a multicultural, 24/7 environment, celebrating local talent while integrating global best practices. Emphasis on work-life balance and inclusivity supports a diverse workforce, from riders to tech specialists.

Contact Information and Presence

How to Reach Glovo Kenya

Glovo prioritizes app-based interactions, with support for users, riders, and partners.

• Website: glovoapp.com/ke/en/

• App Downloads: Available on Google Play (search "Glovo") or via direct links for iOS/Android.

• Email/Support: In-app chat or help@glovoapp.com for general inquiries; partner support via sell.glovoapp.com/ke/en/contact/.

• Phone: Rider support: +254 709 933 000 (via app); no public hotline listed.

• Social Media: Active on Facebook (@GlovoKenya), Instagram (@glovo_kenya), and X (@Glovo_Kenya) for updates and promotions.

Nationwide Presence

Glovo covers major Kenyan cities: Nairobi (core hub), Mombasa, Kisumu, Nakuru, Eldoret, and Ngong-Rongai-Karen. The Nairobi RTO hub extends virtual support globally, while local operations focus on urban density for efficient deliveries.

Conclusion

Glovo Kenya exemplifies how global tech can fuel local innovation, from its 2020 launch to the 2025 global hub in Nairobi. By delivering convenience across food, groceries, and beyond, while empowering riders and SMEs, Glovo drives Kenya's e-commerce surge and sustainable growth. Under Caroline Mutuku's leadership, it continues to adapt to urban demands, creating jobs and opportunities in a dynamic market. This profile, updated as of November 10, 2025, highlights Glovo's role as a catalyst for connected, efficient living in Kenya.