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    ICEA Lion Group logo

    About the company

    ICEA Lion Group

    ICEA Lion Group is a major insurance and financial services provider in Kenya. ICEA Lion careers and open roles—including underwriting, sales, actuarial, IT, and corporate function…

    View Company Profile
    ICEA Lion Group logo

    Contact Centre Agent

    ICEA Lion Group
    DeadlineOpen
    LocationKenya
    Typefull time
    Posted1 minute ago

    The role

    Job Description

    As a Customer Experience Representative, you will be the primary point of contact for customers across various communication channels. Your goal is to provide exceptional, one-stop support, resolve issues efficiently, and proactively identify opportunities to offer additional value through our products and services.

    What you need

    Requirements

    • Education: Degree from a recognized institution of learning.
    • Minimum of 1 year of proven experience in a customer-facing or customer experience role.
    • Preferred: Previous experience operating within a high-volume, fast-paced contact centre environment.
    • Preferred: Background knowledge or prior experience in the financial services sector, particularly the insurance industry.
    • Excellent verbal and written communication skills in English and Kiswahili.

    Next step

    How to Apply

    If you meet the requirements for this position, click the APPLY NOW button below to submit your application and resume.

    Click this button to apply 👇

    Apply Now

    More in these categories

    ICEA Lion Group logo

    About the company

    ICEA Lion Group

    ICEA Lion Group is a major insurance and financial services provider in Kenya. ICEA Lion careers and open roles—including underwriting, sales, actuarial, IT, and corporate function…

    View Company Profile

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