Manager Business Productivity

Provide leadership to Technology support coordinators, Technicians, Asset coordinators and managed printing services, ensuring timely resolution of incidents and requests as well as escalations as per the defined Incident management process. The role ensures the teams performs their assigned duties and responsibilities as per agreed SLA. To ensure deployment, management, support and security of the devices, applications and data that Kenya Airways staff require to perform their duties (Scope: all End-user Computing Devices globally, Operating Systems, Applications, patching and Antivirus). The role has the responsibility to ensure effective planning, coordination and provide effective Technology services and support in Kenya covering Head Quarters, Academy, Clinic, all Sales and Airport offices and all Outstations. It also acts as alias on between the Technology sections and the vendors.

• University degree in IT or relevant field

• At least 5-10years' experience in offering technical Technology support in a busy environment

• MCP

• IT IL foundation certification A+ or equivalent

• Vendor-based technical training/ certification e.g. HP/Dell

• Good analytical skills

• Positive attitude

• Ability to work with minimum supervision Technology proficiency and skill.

• Customer service

• Experience in logistics