The role
You will monitor, evaluate, and continuously improve the quality of customer interactions across M-KOPA Mobility's contact center operations. You will conduct quality assessments, evaluate agent performance against KPIs, review ride disputes, analyze metrics, and provide constructive feedback through coaching.
What you need
Next step
Apply through the employer's page linked below.
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About the company
M-KOPAM-KOPA is a pay-as-you-go fintech financing smartphones and productive assets for customers in Kenya, Uganda, Nigeria, Ghana, and South Africa, with a major Nairobi operation. M-KO…
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