You will execute Customer Service Standards across all customer touch points in the branch. Your responsibilities include logging and resolving complaints, managing customer documents, assisting with account opening, and promoting digital platform migration.
Bachelor’s degree in a business-related field from a recognized University.
2 years’ experience in branch operations.
Excellent customer service skills.
Excellent communication skills with exceptional interpersonal and relationship management skills.
Have the passion and commitment to deliver quality service.
Sound knowledge of bank’s customer service standards.
Self-motivated and team player.
Demonstrated integrity and ethical standards.
Send their CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Friday, 3rd October 2025. Indicate Name of Job on email subject. Please note that applications received after the deadline will not be considered. Only shortlisted candidates will be contacted for the next stage/s of the process. Click this button to apply 👇
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