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    Jubilee Insurance logo

    About the company

    Jubilee Insurance

    The Jubilee Insurance Company of Kenya (JICK), mostly known as Jubilee Insurance, is an insurance company in Kenya. It is a wholly owned subsidiary of Jubilee Holdings Limited, a m…

    View Company Profile
    Jubilee Insurance logo

    Conservation Officer

    Jubilee Insurance
    Deadline6 days left· 23rd Sep, 2026
    LocationKenya
    Typefull time
    Postedabout 1 hour ago

    The role

    Job Description

    You will drive policy persistency and conservation of the life insurance portfolio by proactively identifying and engaging policyholders whose policies are at risk of lapsing, surrendering, or being cancelled. You will also undertake timely follow-ups on outstanding premiums, facilitate policy reinstatements, analyse policy exit requests, and support policy servicing, conservation initiatives, reporting, and training of stakeholders on policy retention practices.

    What you need

    Requirements

    • Monitor premium deposits and support initiatives aimed at reducing accumulated premium deposits within the
    • Analyse policy lapse and cancellation trends and recommend interventions to improve policy persistency.
    • Support the implementation of targeted conservation and retention campaigns based on identified portfolio risks
    • and customer behaviour.
    • Monitor policy conservation performance against agreed persistency and retention targets and escalate emerging
    • Customer Engagement & Retention
    • Proactively engage policyholders through appropriate communication channels to understand the reasons for non-
    • payment, lapse, surrender or cancellation.

    Next step

    How to Apply

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    Apply Now

    More in these categories

    Jubilee Insurance logo

    About the company

    Jubilee Insurance

    The Jubilee Insurance Company of Kenya (JICK), mostly known as Jubilee Insurance, is an insurance company in Kenya. It is a wholly owned subsidiary of Jubilee Holdings Limited, a m…

    View Company Profile

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