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    Old Mutual logo

    About the company

    Old Mutual

    Old Mutual Holdings Plc, Formally known as UAP Holdings Limited, is an investment, retirement, and insurance group that operates mainly in Eastern Africa. UAP Holdings is one of th…

    View Company Profile
    Old Mutual logo

    Customer Service Officer

    Old Mutual
    Deadline23rd Sep, 2026· 8 days left
    LocationNairobi, Kenya
    Typefull time
    Posted15 minutes ago

    The role

    Job Description

    You will deliver exceptional front-line service to Retail Life and Pensions customers by responding to inquiries, resolving issues, and guiding clients throughout the policy lifecycle. You will support policyholders, intermediaries, and internal teams to ensure a positive customer experience and contribute to business retention through effective service delivery.

    What you need

    Requirements

    • 2–3 years of experience in customer service within an insurance or financial services environment
    • Familiarity with life insurance administration systems and processes
    • Knowledge of life insurance products and policy administration processes
    • Proficiency in CRM tools and Microsoft Office applications
    • Bachelor’s degree in Commerce, Business Administration, or a related discipline
    • Must have ALMI qualification with demonstrated progress towards FLMI, AIIK, ACII
    • FLMI qualification will be an added advantage

    Next step

    How to Apply

    Apply by opening the link and following the application steps on the Old Mutual Workday page.

    Click this button to apply 👇

    Apply Now

    More in these categories

    Old Mutual logo

    About the company

    Old Mutual

    Old Mutual Holdings Plc, Formally known as UAP Holdings Limited, is an investment, retirement, and insurance group that operates mainly in Eastern Africa. UAP Holdings is one of th…

    View Company Profile

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    Customer Service Officer

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